Refleeting Mandala Airlines and Rebuilding Padang
For those who use AirAsia (Malaysia) will realise by now they are flying brand new planes. The average age of AirAsia fleet may be about 2 years old. Fuel efficiency is just one of the factors for refleeting. Another is definitely passenger's confidence.
I use to fly different domestic airlines in Indonesia due to their extensive coverage of the archipelago. One of the reason is that Garuda may not have the coverage/schedule or their ticketing policies put passengers at a disadvantage. The frequency of economy class tickets running out is very frequent thus ending up paying for business class tickets.
Some of these domestic airlines are doing great business as AirAsia has found out to their delight. But the problems with these airlines are that they are using some very old Boeings. Some over 25 years old. I may not recognised and tell the age/model of the plane by looking at the physical plane but the design of the overhead bin speaks volume. I have never seen such a design ever and I have been flying for a long time.
I flew from Batam to Padang using a brand new Airbus. Mandala is refleeting with new planes. Its fleet age is down to 7 years and will drop further. The extent and seriousness in airlines providing good service and safe travel are underline by Lionair. It is operating 31 brand new Boeing 737 Next Gen.
What I had for snacks in my flight. More than I can eat!

Simple snacks and tea at the village. Singkong (steam tapioca) and coconut water.






Comments
Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us (their stranded passengers) until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either.
They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude!
Watch out for these guys. If you are considering using AirAsiaX, It might be a good idea to develop a plan B... just in case.
FireFly is more dependable in my experience (maybe cos they fly less flights), and the staff at MAS is lots friendlier too. I guess we get what we pay for. :P